Passenger Information at Zurich Airport
All the information featured on this page was compiled and written by David Enrich, a renowned expert in aviation and airport guides, since 1999.
This webpage is an informational guide and is not associated with, affiliated with, sponsored by, or endorsed by Flughafen Zürich AG, and that visitors intending to reach the official site should visit flughafen-zuerich.ch
Welcome to Zurich Airport (ZRH). We are dedicated to making your journey as smooth and enjoyable as possible. This guide will help you navigate Zurich Airport with ease, from planning your trip to boarding your flight.
Before Your Flight
Check-in Procedures
At Zurich Airport, we offer multiple check-in options to suit your needs:
- Online Check-in: Many airlines offer online check-in, typically opening 24-48 hours before departure. This convenient option allows you to select your seat and print your boarding pass from home or your hotel. Some airlines also offer mobile boarding passes, which you can display on your smartphone.
- Airport Check-in Counters: Our spacious check-in hall houses counters for all airlines operating from Zurich. These counters generally open 2-3 hours before scheduled departure times for international flights and 1-2 hours for domestic flights. We recommend arriving with ample time to complete the check-in process stress-free.
- Self-Service Kiosks: For a quicker check-in experience, look for the self-service kiosks located in the check-in area. These user-friendly machines allow you to check in, select your seat, and print your boarding pass in just a few minutes.
Baggage Information
Understanding baggage rules can save you time and potential fees:
- Carry-on Luggage: Most airlines allow one piece of carry-on luggage and one personal item (such as a laptop bag or purse). Size and weight restrictions vary by airline, but a common limit is 55 x 40 x 20 cm and up to 10 kg. Always check with your specific airline for their latest policies.
- Checked Baggage: Allowances for checked baggage depend on your ticket type and destination. Generally, economy class passengers are allowed one piece of checked luggage weighing up to 23 kg, while business class may allow two pieces. Again, it’s crucial to verify the exact allowance with your airline.
- Oversize and Special Items: If you’re traveling with large sports equipment, musical instruments, or other special items, contact your airline in advance. Many require pre-booking for such items, and additional fees may apply.
- Prohibited Items: For everyone’s safety, certain items are prohibited in both carry-on and checked baggage. These include explosives, flammable substances, and certain sharp objects. A full list is available on our website and at check-in counters.
- Left Luggage: The airport offers a left luggage service if you want to explore Zurich without your bags. It’s located in the Airport Center.
Security Screening
Our top priority is ensuring the safety of all passengers. Here’s what you need to know about our security procedures:
Security Checkpoints: After check-in, proceed to the security screening area. Here, both you and your carry-on items will be screened. To expedite this process:
- Have your boarding pass and a valid ID ready.
- Remove large electronic devices (like laptops and tablets) from your bag.
- Place liquids in a clear, resealable plastic bag.
- Remove outerwear, belts, and shoes if requested.
Liquids, Aerosols, and Gels (LAGs): The 100ml rule applies here. All liquids must be in containers of 100ml or less, placed in a single, transparent, resealable plastic bag with a maximum capacity of 1 liter. Exceptions are made for medications and baby food, but you may need to prove their necessity.
Advanced Imaging Technology: We use state-of-the-art body scanners that respect your privacy while ensuring thorough security checks. If you have any concerns or medical conditions that may affect screening, please inform our staff.
Passport and Visa Requirements
Ensuring you have the correct documentation is crucial for a hassle-free journey:
- Passport Validity: For international travel, your passport should be valid for at least six months beyond your planned stay. Some countries have specific requirements, so check well in advance.
- Visa Information: Depending on your nationality and destination, you may need a visa. We recommend checking visa requirements at least a month before travel. For trips within the Schengen Area, EU citizens typically only need a valid ID card.
- Useful Resources: Visit the Swiss Federal Department of Foreign Affairs website or your home country’s foreign office site for the most up-to-date travel document information.
At the Airport
Terminal Layout
Zurich Airport features a main Airside Center with three gate areas (A, B/D, and E), making navigation straightforward:
- Landside (Airport Center): Here you’ll find the check-in area, baggage claim, and arrivals hall. Key facilities include the information desk, car rental counters, and several shops and cafes.
- Airside (Departure Gates): This level houses the departure gates, security checkpoints, and the main duty-free shopping area. You’ll also find additional dining options and lounges here.
Accessibility
The terminal is fully accessible, with elevators connecting all levels. Our staff are always ready to assist passengers with reduced mobility.
Transportation
Zurich Airport has excellent public transport connections to the city center (train, tram, bus). The S-Bahn and InterCity trains connect directly to Zürich Hauptbahnhof in about 10–12 minutes.
Airport Facilities
Zurich Airport (ZRH) offers a wide range of services and facilities to ensure a comfortable and convenient experience for all passengers. The airport is renowned for its modern infrastructure, extensive amenities, and commitment to passenger satisfaction.
Dining and Shopping
Zurich Airport features over 150 shops, bars, and restaurants, both in the main terminal and in The Circle, a business and leisure complex adjacent to the airport. Passengers can enjoy Swiss specialties, international cuisine, and global brands. Notable options include Confiserie Sprüngli Café & Lounge, Edelweiss Café, KFC, Starbucks, and Villa Antinori da Bindella. Dining is available from early morning until late at night, catering to all tastes and budgets.
Lounges and Relaxation
Travelers have access to several premium lounges, including the Swiss Lounge, Aspire Lounge, Primeclass Lounge, Marhaba Lounge, and ZRH Club. Many lounges offer food, drinks, showers, quiet workspaces, and relaxation areas. Paid entry is available for economy passengers, and lounge access can also be obtained through memberships or passes. The airport also provides paid relaxation zones with reclining chairs and showers for those needing a break between flights.
Wellness and Health Services
For passengers seeking relaxation, Zurich Airport features a wellness and spa area where you can enjoy massages and beauty treatments. The airport also has a medical center, dental services, and a pharmacy for health needs. There are also prayer/multi-faith rooms and airport chaplaincy services for spiritual support.
Business and Connectivity
Zurich Airport is equipped with modern business facilities, including Regus Business Center, meeting rooms, and work desks with free high-speed Wi-Fi. Mobile charging stations are available throughout the terminal, and banking services (ATMs, currency exchange, and ticket counters) are easily accessible.
Family and Accessibility
The airport is fully accessible, with elevators, PRM (Passengers with Reduced Mobility) services, and dedicated information desks. Family-friendly amenities include baby care rooms, children’s play areas, and stroller rentals. Luggage services such as storage, wrapping, and carts are available for convenience
Additional Amenities
Other facilities include:
- Observation decks for plane spotting
- Hairdressers and shoe repair services
- Smoking lounges (16 locations)
- Lost property and baggage services
- Airport tours and travel agencies
- Airport dental, fitness, and wellness services
Shopping and Enjoy
Zurich Airport is renowned for its extensive shopping and gastronomy options, offering a wide variety of stores, restaurants, and duty-free shops for every traveler’s needs. The airport features more than 150 shops and eateries, both in the main terminal and in The Circle, a modern business and leisure complex adjacent to the airport.
Shops
The airport offers shops in several categories:
- Fashion & Accessories: H&M, BOSS, Intimissimi, Victoria’s Secret, OCHSNER SHOES, Ochsner Sport, Swatch, Omega, and Swarovski.
- Jewelry & Watches: Bucherer, Cartier, Chanel, Dior, Rolex, Montblanc, and Longchamp.
- Electronics & Books: Interdiscount, Orell Füssli, Press & Books, Mc PaperLand.
- Swiss Specialties: Confiserie Sprüngli, Läderach, Teuscher Chocolates, Victorinox Flagship Store, Freitag Shop.
- Beauty & Pharmacy: Marionnaud, Amavita Pharmacy, Victoria Pharmacy, Haute Parfumerie.
- Souvenirs & Gifts: The Spirit of Switzerland, Sapori d’Italia, Toys, bio local
- Duty-Free: Zurich Duty Free has 15 locations airside, offering perfumes, cosmetics, skincare, candy, travel accessories, and more, with brands like Giorgio Armani, Hugo Boss, Clinique, and Estée Lauder. Duty-free shops are open from 5:00 to 23:00 daily, except those near gates, which follow flight schedules.
Restaurants and cafes
Most restaurants and cafes are open 365 days a year, from early morning until late at night. Notable options include:
- Confiserie Sprüngli: Famous for Swiss chocolates and pastries, with 4 locations throughout the airport.
- Edelweiss Café: Offers Swiss specialties and light meals, located in the Airport Shopping area.
- KFC, Starbucks, and Villa Antinori da Bindella: Provide quick bites, coffee, and Italian cuisine
- Sapori d’Italia: Authentic Italian food in The Circle.
- The Circle Restaurants: Features a variety of international cuisines, including sushi, burgers, and Swiss dishes.
Best-Rated Restaurants: Confiserie Sprüngli and Edelweiss Café are highly recommended for Swiss treats. For Italian food, Sapori d’Italia in The Circle is a top choice.
Duty-Free: The main duty-free shops are on Departure Levels 1 and 2, with additional stores near gates and in Dock E. All are clearly signposted.
Shopping Tips: The Circle and Airport Shopping areas are the best places for a wide selection. Swiss specialty shops are perfect for souvenirs, and duty-free stores offer significant savings on luxury brands.
Terminal Map
